Terms and Conditions

The following sales and delivery terms apply for all purchases made in a JYSK Limited Ireland store or on www.ageofmetin2.com for delivery throughout the Republic of Ireland. All purchase agreements in a JYSK Ireland store or on www.ageofmetin2.com are to be made in English.

Purchasers must be 18 years of age or older to purchase certain items in a JYSK Ireland store and on www.ageofmetin2.com.

Company Reg.: 628557

VAT: 3573688VH

Last updated: 2020-10-23

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1. PRICE OF THE PRODUCTS

The price of the individual item is listed in the item overview, on the item page, and in the shopping basket.

  • The price of the individual item in a JYSK Ireland store and on www.ageofmetin2.com does not differ (unless there are special promotional in store offers for new store openings).
  • The price of the individual item includes VAT and excise duties
  • The price of the individual item does not include freight costs as the freight costs depend on the delivery. See our delivery details here.
  • The availability and cost of JYSK Ireland's products are subject to sold-out situations as well as printing and pricing errors. This applies for both printed offers (in advertising supplements and catalogues) and any information on www.ageofmetin2.com. In the event of a pricing error, we will correct it as quickly as possible.
  • All prices are current and are updated on a regular basis.
  • It is the price of the item at the time of purchase that you have to pay.

If, by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid including freight costs in accordance with our Return and Exchange Policy.

Price guarantee

It is important to us that you feel safe before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on www.ageofmetin2.com. We are matching prices from all Ireland physical stores as well as Ireland online stores. 

Conditions for the Price guarantee:

  • JYSK matches the price on all identical items. See also "Exceptions" below
  • The Price guarantee claim must be made within 30 days from date of purchase or delivery
  • The price to be matched must be effective at the time that the Price guarantee claim is made
  • You must be able to present proof of purchase from JYSK
  • You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

  • Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
  • The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
  • The Price guarantee does not cover services such as delivery, special offers on freight etc.
  • The Price guarantee applies only to private purchases.

Please get in touch with Customer service or visit one of our stores to make use of the Price guarantee.
 

2. PAYMENT

Credit & Debit card

In the shopping basket you will see the total price of your purchase, including VAT and freight costs. This is the total purchase price.

You can pay for products purchased on www.ageofmetin2.com with the following debit/credit cards:

  • Visa
  • MasterCard
  • JCB
  • Maestro

When you pay by credit card, you are protected against fraud/faulty goods with no self-risk. Credit card protection helps you get a full refund from your credit provider.

Your payment is completed using a secure and encrypted connection to ensure that your payment information cannot be accessed by an unauthorised third party. Your payment is guaranteed through our payment partner. We guarantee that we will not save any credit card information on our own server. Furthermore, JYSK Ireland cannot access any of this credit card information at any time.

You will be asked to provide the following information:

  • Card number (16 digits printed on the front of your card)
  • Expiry date (printed on the front of your card)
  • Security code (3 digit security code printed on the back of your card, above the magnetic strip farthest to the right)

3. ORDER CONFIRMATION

When you have sent your order, you will receive an email with an order confirmation. The order confirmation contains information about:

  • your order
  • the delivery address
  • payment method
  • delivery timescale
  • price(s)
  • JYSK Ireland Customer Service contact information
  • your right of return and exchange and consumer protection rights.

Your order is only an offer to buy from us. Please note that this order confirmation email is not to be considered as being final acceptance of your order by JYSK Ireland.

Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you that we have dispatched an item to you. At this point, a contract will be made between us for you to buy and for us to sell the item that you have ordered from us.

We do not take payment from your account until we have dispatched your goods and you receive an invoice from us stating that your order has been dispatched to our UK transport carrier. At the time of placing your order the payment will be shown as ‘pending’ on your account.

Once the contract is made, you cannot amend your order (however, you may cancel an order as set out in our Return and Exchange Policy).

At any point up until the contract is made, we may decline to supply an item to you. If we decline to supply an item to you and has payment already taken place, we will give you a full refund of any amount already paid for that item in accordance with our Return and Exchange Policy.

We try to ensure that we always stock the full product range and we will advise you if the item is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

In the interests of all our customers, we may place restrictions on bulk buying of some products. If you try to bulk buy products that have bulk buying restrictions you will receive a message telling you to reduce the number of items, you are trying to buy.

If you would like us to resend your order confirmation, please contact Customer Service.

4. INVOICE

Upon shipment of your order, the email invoice contains information about

  • your order
  • the delivery address
  • payment method
  • delivery timescale
  • price(s)
  • JYSK Ireland Customer Service contact information
  • your right of return and exchange and consumer protection rights

Any item care instructions will be attached to the email invoice. If your item is under guarantee, this will be stated on the invoice, thus also serving as your proof of guarantee. In case you have entered your mobile phone number during the checkout, you will receive an SMS message when we have shipped your order.

It is also at this stage that we will take the payment from your account, the funds will move from ‘pending’ and show as a transaction on your statement.

5. FREIGHT

We offer different delivery options:

Click & Collect

is offered for all products available in our JYSK Ireland stores. If you choose Click & Collect, you will receive a message within 1 hour from the store confirming, that your order is ready. You must collect the order within opening hours on the day you receive your message, or on the following business day. You will pay for your order when picking it up at the JYSK Ireland store.

Delivery to store

Delivery to store is similar to Click & Collect but gives you the opportunity to order a wider range of products than we offer in our stores. These products are packed at our central warehouse and shipped to the store before you can pick up your order. Therefore, you must expect 5-15 days of delivery, before you can collect your order in the JYSK IE store. You can only choose Delivery to store if your order amounts to €100 or more.

Delivery to address of your choice - delivery charges apply

JYSK Ireland can deliver to customers located at Republic of Ireland.

We distinguish between:

  • Parcel post for smaller items - e.g. duvets, towels and bed linen
  • Cargo for large items - e.g. mattresses, bed solutions and furniture

JYSK Ireland will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service.

Should the order be split up in two or more deliveries, caused by supply problems, JYSK Ireland will cover any additional costs.

We recommend that you enter a mobile phone number when you place your order so that JYSK Ireland or our carrier can contact you by SMS regarding the delivery.

Please ensure that the name, address and agreed delivery date on the invoice is correct.

Delivery delays may occur during peak periods and in winter time due to weather conditions.

You are responsible for disposing of the packaging materials.
 

Parcel post (smaller items):

Parcel post is delivered as standard to the front door of the delivery address within 10-15 working days.
 

Drop point

You can choose drop point delivery.
 

Home Delivery

You can choose delivery to your private address or any other address.
 

Delivery notifications

From when you place your order and until delivery takes place, you can expect the following notifications:

  • When your order is packed and shipped from our warehouse, you will receive an SMS and email confirming dispatch of your order including your invoice.
  • When your order has arrived at the distribution center of the carrier, you will receive an SMS and email confirming when delivery will take place and tracking information.
  • We will keep you posted regarding possible delivery changes.
  • On the day of delivery the carrier will confirm to you that delivery is on its way.
  • You will be contacted by the carrier approximately 30 minutes before delivery takes place.
     

Cargo shipments (large items):

The carrier will deliver cargo shipments to your delivery address within 10 to 21 working days. (Monday – Friday deliveries only)

Standard delivery place is by the front door at ground level.

At this moment in time, delivery will be to your front door only. Our drivers cannot enter your property.

For cargo shipments, you can change the delivery date at no extra cost up until 3 business days prior to the delivery.

If there is no recipient on the address when the carrier arrives and if you have not chosen Flex Delivery, you will be charged with an extra freight fee on the second delivery.

If you are not able to be home when the order is delivered, please inform us where to place it - e.g.in a shed, on the patio or the like. If you have not done so and if the carrier is not able to deliver the order, you will be charged for any additional delivery.

If you want to return your order, it must be ready and available for collection by your doorstep. Please see our Return and Exchange Policy or contact Customer Service for further information.

Delivery notifications

From you place your order and until delivery takes place, you can expect the following notifications:

  • When your order is packed and shipped from our warehouse, you will receive an SMS and email confirming dispatch of your order including your invoice.
  • When your order is received at the distribution center of the carrier, you will receive an SMS and email confirming when delivery will take place.
  • We will keep you posted regarding possible delivery changes.
  • On the day of delivery the carrier will confirm to you that delivery is on its way.
  • You will be contacted by the carrier approximately 30 minutes before delivery takes place.
     

Drop shipment

You may receive your order as more than one delivery, depending on stock, delivery time etc.

Receiving your delivery

When receiving your delivery, please:

  • make sure that the number of boxes/packages matches the number on the delivery sheet
  • inspect all boxes/packaging for any obvious damage

If the number of boxes/packages is less than expected, advise the driver that there is a shortage. Any discrepancies, no matter how minor, should be reported immediately to JYSK Ireland Customer Service.

Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery as soon as you have received your order.
 

Damaged goods

If boxes/packages seem damaged, we recommend that you:

  • Refuse the delivery and sign the paper work with 'Refused due to damage'
  • Accept the delivery, notify the delivery person and sign for the goods clearly writing “Damaged” on the delivery paperwork
  • Or take a photo of the packing before unwrapping the item(s)

This way we can identify the reasons for the damage and prevent such incidents in the future.

In all cases, immediately contact JYSK Ireland Customer Service. to report the problem.

6. RETURN AND EXCHANGE POLICY

Return your purchase anytime.

At JYSK, it's easy to return or exchange a product if you change your mind.

We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
  • How to return products purchased in a JYSK Ireland store or on www.ageofmetin2.com

Cancellation of the order prior to receipt

If you wish to cancel your order on www.ageofmetin2.com before taking receipt of the item, you must contact JYSK Ireland Customer Service to cancel the order quoting your customer order number to arrange a refund of any items and delivery costs. If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Withdrawal form

7. CLAIMS

We offer a 2-year warranty period from receipt of the order on all items.

  • Does your product have a quality defect?
  • Are parts missing in your order?
  • Has the order been subject to transport damage?
  • Do you have other claim related issues

- contact one of the JYSK Ireland stores and bring along your receipt as proof of purchase. Alternatively, you can contact JYSK Ireland Customer Service. Use this form and attach an image of the defect/issue in question. Please enter your order number to minimize processing time.

Please note that the complaint must be made within a reasonable period of time from the time you identify the error.

If JYSK Ireland approves the claim we will cover all costs related to the original order or offer you a replacement product.

You can also use the European Commission's Online Dispute Resolution platform to file a complaint. This is especially relevant if you are a consumer resident in another EU member state. File your complaint here. When filing a complaint, you must state our email address CustomerServiceIE@jysk.com.

8. PRIVACY POLICY

It is important to us that you are safe when shopping on www.ageofmetin2.com. JYSK Ireland is responsible for all data and complies with the European Data Protection Regulation 2018

The personal data that we collect will be stored by JYSK Ireland in Denmark and may be accessed by JYSK Group entities worldwide. It is stored securely with our hosting partners.

At any time you can

  • lodge a complaint with a supervisory authority (e.g. Ireland DPC – Ireland Data Protection Commission)
  • request access to and rectification or erasure of the personal data
  • restrict or object to the processing of personal data
  • request data portability, if relevant

You can obtain further information on the personal data which JYSK stores and processes about you by contacting JYSK Ireland Customer Service.

At JYSK Ireland, we are committed to complying with current rules and laws for good marketing. If you have consented to any of the below services, we reserve the right to send you updates to our Terms and Conditions regardless of whether or not you have withdrawn your consent. We will not send you any other type of information.

Collection and processing of personal data

JYSK Ireland collects data:

  • when you visit and shop on www.ageofmetin2.com
  • over the phone or at our stores
  • when you take part in surveys, competitions or promotions
  • when you contact our customer services team in store, online or over the phone
  • when you create a user profile on www.ageofmetin2.com
  • when you sign up to newsletters
     

What type of information does JYSK Ireland collect?

For the purpose of online commerce and customer satisfaction, targeted online marketing, improvements of our products and services, administrative and internal business purposes. JYSK Ireland, VAT 13590400, can collect and process the following personal data about you:

  • your name
  • your address
  • your telephone number
  • your email address
  • the IP address from which you are making your purchase
  • selected delivery store
  • company

All data will be treated as confidential information. JYSK’s processing of personal data relies on the following legal basis:

  • necessity for the performance of a contract to which the data subject is a party (e.g. purchase on www.ageofmetin2.com)
  • Processing is necessary for compliance with a legal obligations laid upon JYSK (e.g. to comply with bookkeeping acts)
  • Processing is necessary for the purposes of the legitimate interests of JYSK (e.g. internal business purposes, such as enhancing our site or improving our services and products and fraud detection)
  • Your consent (newsletters, register user)

We use your email address as a link in the completion of your orders and for the purpose of surveys. If you would like to receive our newsletter, it requires consent from you.

We do not use your telephone number to contact you for sales calls. We will only contact you by telephone if there is a problem with your order and/or to obtain information about your delivery.

Your personal data may be used in the event of a police investigation, as we report fraudulent payments to the police. We share account and other personal information when we find it necessary in order to comply with applicable laws and to prevent theft and fraud, e.g. in connection with credit cards.

JYSK Ireland only transfers personal data to carriers related to the delivery. If necessary, JYSK Ireland transfers personal data to relevant goods suppliers. JYSK does not transfer, sell or in any other way make your personal information accessible to other third parties.

We will only store your personal data for as long as it is necessary for the purposes described in this Privacy Policy. The retention periods depend on type of the data and the reason why we collected and stored your data to begin with. We are constantly reviewing our retention periods, taking into account our reasons for processing your personal data and the legal basis for doing so.

Payment on www.ageofmetin2.com

When you shop on www.ageofmetin2.com, the payment is made via a secure connection, which ensures that your payment information cannot be accessed by an unwelcome third party. Read more about payment.

When you shop in JYSK Ireland stores

We use video surveillance in our stores. We do so to ensure security for our employees, prevent crime, and to provide evidence and thereby information for use by police investigations in case of any criminal activities. The video recordings are stored in secure environments and with limited access by security personnel.

Cookies

We aim to offer a user-friendly website with relevant information. That is why we use technologies to collect and process information about the use of our website. We collect this information via so-called cookies. A cookie a small text file that is stored on your computer. Among other things, this means that our website remembers you, when you return to it, and that we can create a statistic showing how you and other users behave on the website.

We also use cookies from various partners to give us insights in what parts of our website the users visit. View detailed information about provider, expiry, and purpose of the individual cookies

You can change your consent to accepting cookies any time. Change your consent here. You can delete cookies at any time. On dataprotection.ie you can find a guide how to do it in different browsers. Your cookie settings will automatically be deleted after 12 months.

Please note that there are parts of www.ageofmetin2.com that you are only able to use, if your browser is set to accept cookies.

Some of the information that we collect can be published in anonymized form e.g. as information about the amount of users on the website. Information about our customers is an important part of our business and we do not sell or share this information with others unless you have consented us to do so.

9. WHEN YOU SUBSCRIBE TO OUR NEWSLETTER

For the purpose of distributing Newsletters, JYSK Ireland, VAT 3573688VH, will collect and process the following personal data about you:

  • Email address
  • Name
  • Address (optional)
  • Date of birth (optional)
  • Gender (optional)

We store your information in a database on a protected server. It is only JYSK Ireland's webmaster in collaboration with an external partner who has access to your information. We guarantee that we do not disclose or sell your email address to other companies.

We only send newsletters to recipients who have opted to sign up and we use so-called double opt-in so others can not enter your email address. If you have received our newsletter without giving us your acceptance, it may be because a person you know has forwarded the newsletter to you.

When you sign up for the newsletter, you can expect to receive 1-4 weekly newsletters via email from JYSK Ireland. The newsletter contains the latest offers, news and information about current campaigns within JYSK Ireland's total product range. Upon registration, you further agree to receive service announcements, including reminders on abandoned basket on www.ageofmetin2.com, follow-up emails after purchase on www.ageofmetin2.com and emails containing JYSK Ireland products that you have shown interest in.

You can unsubscribe at any time from the link at the bottom of all our newsletters or by contacting our customer service department. If you have not shown interest in our newsletters for at least 3 months, we reserve the right to stop sending you our newsletter as a result of your inaction. You can of course sign up again at any time.

JYSK Ireland will store the personal data until you withdraw your consent.

The legal basis for processing your personal data is the consent you have provided.

10. GIFT CARDS

You can buy JYSK Ireland gift cards on www.ageofmetin2.com.

By purchasing a JYSK Ireland gift card, you accept general terms and conditions for gift cards.

You can use the gift card as payment in the country where it was issued. You can redeem the gift card when purchasing items in a JYSK Ireland store or on www.ageofmetin2.com. The gift card cannot be used to buy more gift cards. If the value of the gift card does not cover your purchase, you must pay the difference using one of the accepted payment methods.

On www.ageofmetin2.com, gift cards can only be redeemed prior to the execution of your order. The value of gift cards can be cashed out in one of our stores. There is no interest on the gift card.

If you have placed an order on www.ageofmetin2.com and paid with a gift card, we will issue a new gift card if the order is cancelled. If you have paid partly with a gift card and partly with a credit card, we will refund the corresponding amounts on respectively the gift card and the credit card.

If you have placed an order in one of our stores and paid with a gift card, and if the order is cancelled, we will either issue a new gift card or cash out the amount.

The gift card can be used for payment without identification. The gift card may, however, be blocked if it is lost, for example by theft. JYSK does not replace lost gift cards.

You can buy JYSK Ireland gift cards up to 750 EURO, with a minimum of 15 EURO. Gift certificates are valid for 5 years from the date of issue.

11. JOB APPLICANTS

Privacy statement

When you apply for a job in JYSK, your application and your data are recorded in our SAP HR recruitment system according to the following guidelines:

Who sees your data?

Your application and the personal data you enter will be used solely for recruitment purposes and will be evaluated by JYSK Recruitment Officers - including Store Managers, District Managers, Department Managers and / or the HR Department.

Your personal information will, of course, be treated confidentially.

Why do we need your data?

Your application and personal data will be stored in the database in our recruitment system. Even if you are not successful for the position you have applied for, we will save your information for any future vacancy unless you actively go in to our recruitment database and delete your data / candidate profile or contact us directly at hruk@jysk.com.

Requirements for information

It is up to you to make sure that the personal data you provide is correct and adequate. Please do not include personal information such as age, religion, sexual orientation, race or health information. Please note that your email address acts as your unique ID when you apply for a job at JYSK. We therefore recommend that you enter a personal email address that other people do not have access to.

Security

All data is stored on secure servers at JYSK. Your data will be saved for up to 6 months and then will be deleted.

Consent

If you accept the Data Protection Statement based on the guidelines above, please check the box to give your consent and we will then be able to receive and process your application.

12. Business to Business specific terms and conditions

This section concerns specific terms and conditions for customers who purchase our products for commercial use.

Warranty

Note that not all of our products are manufactured for commercial use, where harder wear and tear can be expected on products than with private use. If the products are used for commercial purposes, this purchase is therefore not covered by the warranty. If you need more specific instructions on what products we recommend for commercial use, you can contact JYSK Customer service. 

Right of return

Note that the right of return is void for commercial purposes. It is therefore not possible to withdraw from a purchase that has been bought in a commercial context. This applies as soon as you have shopped as a business or on a behalf of a business.   

Liability

Under no circumstances is JYSK liable for loss of profits, loss of operations or other indirect loss.